Our approach
No one-size-fits-all. We tailor tools and methods to each client, and stay with them for the long run.
How we start
We begin by defining the scope of the assignment with you. That may mean a diagnostic study or a brainstorming session with your team.
Next we agree the approach and methodology, drawing on a wide set of tools and techniques and adapting them to your needs.
Good work rests on a clear understanding of the facts. Data integrity and relevance matter as much as sophisticated analysis, so we check and cross-check. We then present findings clearly and independently to every level of management.
Most of our clients have worked with our consultants continuously for several years.
Engagement stages
Business metric selection
Together we identify the business metrics that matter, based on your process needs and outputs.
Benchmarking
We measure process performance against others and set progressively higher expectations.
KPI selection
We identify key process areas and quantify improvement through clear metrics and goals.
Investment evaluation
We review cost centres and profit centres and confirm the KPI goals by measuring their performance.
Benefit contracting
The results of the earlier stages are written into the contract.
Financial engineering
We balance costs and benefits over the life of the contract.
Benefit-based delivery
Implementation, measured against the benefits we agreed.